Terms & Conditions
Clear terms and conditions that govern our business relationship and ensure mutual success in your AI automation journey.
1. Agreement to Terms
By accessing our website at asterra.ca, engaging our services, or entering into a service agreement with Asterra ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not use our services or website.
2. Description of Services
Automation Services
We provide business automation solutions including but not limited to:
- AI receptionist systems: Call handling and customer interaction automation
- Lead nurturing: Customer relationship management automation
- Website development: Custom websites and optimization
- Process automation: Custom business workflow solutions
- System integration: Connecting your existing tools and platforms
Service Customization
All services are customized to meet specific client requirements as outlined in individual service agreements or statements of work.
3. Pricing and Payment Terms
Fees & Pricing
- • Service fees as specified in agreements
- • All prices in Canadian dollars
- • May include setup and recurring fees
- • Usage-based charges where applicable
Payment Terms
- • Net 30 days payment terms
- • 1.5% monthly interest on late payments
- • Service suspension for overdue accounts
- • All fees are non-refundable
Taxes & Compliance
- • Fees exclusive of applicable taxes
- • Taxes added as required by law
- • Client responsible for compliance
- • All applicable regulations apply
4. Client Responsibilities
Your success depends on collaboration. Here's what we need from you to deliver exceptional results:
Information and Access
Provide accurate information, grant reasonable system access, respond promptly to requests, and maintain security of login credentials.
System Requirements
Ensure systems meet minimum requirements, maintain reliable internet connectivity, and keep software updated as recommended.
Legal Compliance
Ensure your use of our services complies with all applicable laws, regulations, and industry standards in your jurisdiction.
5. Intellectual Property Rights
6. Service Level Commitments
Uptime and Availability
99.5% uptime target for hosted services with advance notice of scheduled maintenance
Support Services
Business hours support Monday-Friday 9 AM to 5 PM EST with emergency support available
Response Times
Response times vary by support tier as specified in individual service agreements
Service Credits
Service credits may be available for significant downtime as outlined in agreements
7. Limitations of Liability
Important Legal Disclaimers:
Warranty Disclaimer: Our services are provided "AS IS" without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
Limitation of Damages: Our total liability shall not exceed the amount paid by you for services in the twelve (12) months preceding the claim.
Excluded Damages: We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or business interruption.
8. Termination
Termination for Convenience
Either party may terminate ongoing services with 30 days written notice, subject to any minimum commitment periods in service agreements.
Termination for Cause
Either party may terminate immediately for material breach, insolvency, or violation of applicable laws, with 15 days cure period for breaches.
9. Dispute Resolution
Governing Law
These terms are governed by the laws of the Province of Ontario and Canada.
Resolution Process
Disputes should first be addressed through good faith negotiations, with binding arbitration available if unresolved.
10. Contact Information
For questions about these Terms and Conditions, please contact us at legal@asterra.ca
These Terms and Conditions are effective as of September 19, 2025 and supersede all previous versions.
By using our services or website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.