Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information when you use our AI automation services.
Introduction
Asterra ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website asterra.ca, use our services, or interact with our business automation solutions.
Information We Collect
Information You Provide Directly
- Contact Information: Name, email address, phone number, business name, and mailing address
- Business Information: Industry type, business size, current systems and processes, automation needs
- Communication Records: Messages, inquiries, support requests, and consultation details
- Account Information: Login credentials and account preferences when you create an account
Information We Collect Automatically
- Website Usage Data: IP address, browser type, device information, pages visited, time spent on pages
- Analytics Data: Website performance metrics, user behavior patterns, and interaction data
- Cookies and Tracking Technologies: Session cookies, preference cookies, and analytics cookies
Information from Third Parties
- Service Integration Data: Information from systems we integrate with during our automation services
- Business Intelligence: Publicly available business information to better understand your needs
- Referral Information: Contact details when you are referred to us by existing clients or partners
How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- • Providing business automation consultations
- • Designing custom automation solutions
- • Operating AI receptionist systems
- • Delivering technical support
Business Operations
- • Processing payments and billing
- • Communicating about services
- • Providing customer support
- • Scheduling consultations
Marketing & Improvement
- • Sending marketing communications
- • Analyzing website usage
- • Conducting market research
- • Creating case studies
Legal & Compliance
- • Complying with laws and regulations
- • Protecting our rights and interests
- • Preventing fraud and unauthorized access
- • Responding to legal requests
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers including cloud hosting, analytics, CRM platforms, and communication tools.
Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights, property, or safety.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
Your Rights and Choices
Depending on your location, you may have the following rights:
Access and Portability
Request access to your personal information and receive a copy in portable format
Correction and Updates
Update or correct inaccurate personal information in your account
Deletion and Restriction
Request deletion of your personal information or restrict certain processing
Objection and Withdrawal
Object to processing for marketing purposes or withdraw consent
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at legal@asterra.ca
Provincial and Federal Compliance
This Privacy Policy is designed to comply with:
- • Personal Information Protection and Electronic Documents Act (PIPEDA)
- • Provincial privacy legislation where applicable
- • General Data Protection Regulation (GDPR) for EU residents
- • California Consumer Privacy Act (CCPA) for California residents
This Privacy Policy is effective as of September 19, 2025 and supersedes all previous versions.